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We Are Authorized Partner of Microsoft

About Who We Are. Get To Know Us Better.

Fourtech Solutions, being one of the leading companies render quality services for designing Websites, development of applications for mobile devices, Web development and also renders SEO services.<br /> We have a well-versed team of experts that includes Engineers, Developers, Designers, DBA's and Testers. With their combined effect we make provide you with the best available services for providing quality assistance for Web Development.




    Whether you require a website for generating quality leads or for e-commerce purpose, our website designing and development team work with elegance and attractive look.


    FOURTECHSOLUTION offers wide range of application development services by the coordination of our expert team.


    FOURTECHSOLUTION offers wide range of application development services by the coordination of our expert team.


    SEO is a synonym for internet marketing of your website. The popularity of the website depends on the words you use or rather the keywords by which it is searched.


Fourtech is a computer technical Support Company dedicated to provide support to end users, Business owners and home users. Onsite and online technical support is available through out almost the whole day. For onsite technical support Fourtech work with sub contractors or local technicians available in your area. All online technical support is directly provided by our extensively trained technicians on Windows, Mac and server platforms. We provide support for all the devices including Desktops, Laptops, Tablets, Mac computers, Smart phones and even gaming consoles.

How does it work?

You may directly chat or call with our certified technicians and we will help you fix all the problems you are facing on your device. In case you are facing a problem with a hardware which is broken or malfunctioning then we suggest you to either contact the manufacturer of the device directly or opt for Onsite Support in which the technician will visit your place and troubleshoot the device. If you have a problem which can be resolved over the phone, then you may opt for online support. This way the technicians can immediately resolve the issue over the internet


Unable to start/boot the computer
Blue screen error messages
Computer is freezing
Remove virus from the computer
Installation and uninstalling software
Setting up or connecting to internet
Installing security Software
Firewall setup
Modifying firewall settings
Updating Windows
Installation or upgrading Windows
DLL related problems
Startup repair problems on Windows PC

Removing Pop-ups and adware
Slow or unresponsive PC
Creating Back up for your device
Printing issues on printer
Cartridge problems on printer
Unable to connect the printer
Unable to scan from the scanner
Unable to find the right drivers for the printer
Unable to find the right drivers for the computer
Unable to remove viruses from the computer
Outlook or Email client configuration
Problems with sending or receiving emails
Problems with Anti-Virus installation or un-installation.


This privacy policy sets forth a full and complete statement of the privacy related practices and procedures adopted by Fourtech for its online support services. This Policy is effective as of the date set forth above, and will remain in effect and updated as this Policy provides.

All information initially capitalized shall have the same meaning that is set forth in Terms and Conditions, of which the Privacy Policy is an integral part.

1) Customer’s Information Collection and Use: Fourtech is the sole owner of the information collected through the website/phone/e-mail. The company will not sell or rent this information to others in ways different from what is disclosed in this policy.

a) Personal Information: Fourtech will ask you when we need information that personally identifies you (personal information) or allow us to contact you. In order to use our services, you must first complete the registration form. During registration, the user is required to give the user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Fourtech will use your contact details to contact you regarding the product and/or services that you have requested for. This includes re-registration/renewal notifications, special offers, and surveys on improving our services.

b) Payment Information: If any user opts for the service provided by Fourtech then we will collect his or her credit card information, and other payment information necessary to complete a payment from user. Fourtech may use a third party to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, Fourtech will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete a customer’s payment processing.

c) Computer System Information

i) Subscriber Computer: Fourtech may also ask for information related to your computer. The information may include the date of purchase of your computer, type of computer, identification number of your computer, software or peripherals attached to it, make and model of your computer and/or any computer hardware, attached to it, condition of the computer, system, registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide a personalized assistance to you, and this helps us update our online support tools and enhance our supported products list.

ii) Diagnostic Tool: Some of our online diagnostic application may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by Fourtech and is sent securely over the Internet to the server or a third party server appointed by Fourtech. Then our expert analyzes this information to help to diagnose and solve end-user problems. Information collected by our application will not contain any sensitive information such as the number of websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements.
Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements.

iii) Remote Access: While requesting a remote PC support from us you may request for the problem to be resolved by taking control of your computer. Fourtech uses qualified tools which allow user to grant control of the user computer to our qualified expert remotely over the Internet, so that our expert can diagnose or correct problems. Our experts are not allowed to use the Remote Access software unless they have the specialized training and user’s consent to do so. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.

d) Live Help Session Records: Fourtech reserves the right to monitor on-line and off-line sessions between the user and our expert for quality control of the services provided by us to our Customer by our executive. In addition, we may also record on-line and off-line sessions conducted on the website for user reference and to assist in resolution of disputes and/or potential complaints. The session records will help us to improve our services, build a support knowledge base, and/or conduct internal market research. The session record data will not be correlated with personally identifiable data about any individual customers.

e) Cookies: A cookie is a message given to a Web browser by a Web server. It is a browser feature and assigns a unique identification to your computer. The cookie also makes our website more responsive to our customer’s need. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.

f) Log Files: Fourtech uses some unique IP addresses to analyze market trends, administer our website, track user movement, and gather broad demographic information for aggregate use.

g)Sharing: Fourtech will share aggregated demographic information with our partners and advertisers. This is usually not related to any personal information that can identify any individual person, unless specifically required to do so.

h) Children´s Online Policy: No part of our website is structured to attract anyone under the age of 13. Consistent with the Children’s Online privacy Protection Act, we do not collect or maintain information at our website or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.

i) Surveys & Contests: From time-to-time Fourtech sends requests information from user via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our services.

2) Security: Fourtech takes every precaution to protect information of customers. When the user submits sensitive information via the website, the user information is protected both on-line and off-line. When our registration form asks user to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when user is just ‘surfing’.

We use encryption to protect sensitive information online; we also do everything which is in our hands to protect user-information off-line. All of our users’ information, not just the sensitive information which is mentioned above, is restricted to our offices. Only employees who need the information to perform a specific job (for example, our customer service representative or billing clerk) are granted access to personal information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to user information.

Furthermore, ALL employees are kept updated about our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.

3)Supplementation Of Information: In order to properly fulfill obligation towards our customers, it is necessary for us to supplement the information we receive with information from Third party sources. For example, to determine the creditworthiness of our customer, we may use their name or other related information to request a credit report. Once we determine the creditworthiness of our customers, this document is destroyed.

a) Notification of Changes: Fourtech reserves the right to update this privacy Policy from time to time by posting changes online without notifying you. The most current version of the privacy Policy can be reviewed by clicking on the “privacy Policy” hypertext link located on our website It is your responsibility to refer to this privacy Policy before submitting any information on the website. Submitting your information after such changes to the privacy Policy constitutes acceptance of those posted changes.

b)Correction/Updating Personal Information: If the customer personally identifiable information changes (such as user zip code), or the customer no longer desire the Service, then we will endeavor to provide a way to correct, update or remove personal data of the customer provided to us.

c) Changes to This Privacy Policy: If at any point Fourtech decides to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify our customers via e-mail. We will use information in accordance with the privacy policy under which the information was collected.

If you have any queries about our privacy policy, feel free to call us anytime.


Rev 1.0, September 2011

These Terms of Service for Fourtech (this “Agreement”) is a legal agreement between you (either an individual or an entity that you are representing, hereinafter “you”) and Fourtech and its suppliers and licensors (collectively “Fourtech”) for the Fourtech Services (“Services”). Your use of the Services constitutes your agreement to the terms of this Agreement and you acknowledge that Fourtech would not agree to provide the Services without that assent. The Services include new products, product changes, upgrades, support and other services. You may only receive the Services if you are a Service subscriber in good standing with a valid, account with Fourtech. You understand that you must obtain your own Internet connection in order to use the Services. We do not control your Internet access or the quality of your Internet connection.

1.1 Content of Website
All Content included on or comprising the Fourtech’s web site – including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (“Content”) is protected by copyright, trademark, patent, or other proprietary rights; these rights are valid and protected in all forms, media, and technologies existing now or developed in the future. All Content is copyrighted as a collective work under U.S. and international copyright laws. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, or transmit; participate in the transfer or sale, lease or rental of; or create derivative works from or in any way exploit any of the Content, in whole or in part. Logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by Fourtech and may not be reproduced, copied, or manipulated in any manner without the express written approval of the trademark owner. By using the Fourtech’s web site, you agree that all information, materials, suggestions, ideas, or comments (including testimonials) you send to Fourtech or any third party using the Fourtech web site are non-confidential. By submitting solicited or unsolicited information using the Fourtech web site, you grant Fourtech an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever to the extent permitted by law.

Downloading of content from website
You may not download Content displayed on the Fourtech web site for commercial or noncommercial use, You may provide links to the content of the Fourtech website with a summary not exceeding 100 words.

1.3 Third-party links and content
The Fourtech web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the Fourtech trademarks. These links are available for your convenience and are intended only to enable access to these third-party sites and for no other purpose. Fourtech does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability, or any other representation about any third-party site or its Content. A link to a third-party site on the Fourtech web site does not constitute sponsorship, endorsement, approval, or responsibility. Fourtech makes no representation or warranty as to any products or services offered on any third-party site. Conditions of use and privacy policies for third-party sites may differ substantially from the legal notices that apply to your use of the Fourtech web site. Please review the conditions of use for all third-party sites for more information about the terms and conditions that apply to them.

1.4 Security of website
The Fourtech web site may only be used for lawful purposes. Activities including-but not limited to-tampering with the site, misrepresenting the identity of a user, using buying agents, or conducting fraudulent activities on the site are prohibited. Users are prohibited from violating or attempting to violate Fourtech web site security, including, without limitation, (a) accessing data not intended for such user; (b) using the web site for unintended purposes or trying to change the site’s behavior; (c) attempting to probe, scan, or test system or network vulnerability or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host, or network, including, without limitation, submitting a virus to the site, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing”; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; or (g) forging communications on behalf of the web site (i.e., impersonating the Fourtech web site) or to the web site (i.e., impersonating a legitimate user). Sending unsolicited and unauthorized eMail on behalf of Fourtech, including promotions and/or advertising of products or services, is expressly prohibited. System or network security violations may result in civil or criminal liability. You agree not to use any device, software, routine, or data to interfere or attempt to interfere with the proper working of the Fourtech web site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Fourtech web site other than the search engine and search agents provided by Fourtech or generally publicly available browsers.

1.5 Subscription Services
Fourtech offers multiple subscription services, which entitles you to access our qualified experts 24/7 for the duration of the contract. On your purchase of service you are entitled to support for the number of devices for which support has been purchased, with each device you are entitled to support for two peripherals. Peripherals include printer, fax machine, digital camera, smart phones, wireless router, network switch, and gaming console. Unless otherwise communicated to you no additional peripherals would be supported in your contract. In this duration you are free to call our experts any number of time for issues with your computers / peripherals included in the plan.

1.6 Incident Services
Fourtech offers incident based services, which entitles you to access our support agents 24/7 for the number of incidents specified in the contract. An incident is calculated as an occurrence of defect that is reported by you. On your purchase of service you are entitled to support for any number of devices for which support has been purchased, with each device you are entitled to support for two peripherals. Peripherals include printer, fax machine, digital camera, smart phones, wireless router, network switch, and gaming console. Unless otherwise communicated to you no additional peripherals would be supported in your contract. In this duration you are free to call our experts any number of time for issues with your computers / peripherals included in the plan.

1.7 Mode of Support
Support for all kind of issues would be provided through online remote sessions conducted by our associates. They will seek your consent for establishing the connection and taking control of your machines. You agree that the remote session may be monitored or recorded during the session. Fourtech is not responsible for any data loss during the session which may arise due to malfunctioning of your computer, peripherals or the network. In case your computer is not able to connect to internet or our support center we would be providing you with instructions on fixing your computer orally. You agree that you would follow the instructions provided by our experts and work with the associate till he is able to establish a network connectivity. At no time we would provide a in house visit to rectify or repair your computer.

1.8 Software Covered
Only popular software that are used by a user in daily work is covered under the support service, this includes specific Windows Operating Systems manufactured by Microsoft such as Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows XP, Microsoft Windows 2000, various versions of Microsoft Office such as 2010, 2007, 2003, XP, 2000, Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft Power Point is covered. Some e-mail clients including Microsoft Outlook Express, Microsoft Live Mail, Eudora, Thunderbird are covered under this agreement. Some Anti-Virus programs such as McAfee, Norton Ant-Virus, Kapersky and AVG are covered. Web browsing Internet Explorer, Mozilla and Chrome are covered under the agreement All other software is covered under best effort basis unless confirmed to you separately. We provide no warranties for any software and same shall be covered by their respective manufacturers and you agree to comply with their EULA.

1.9 Hardware and Peripherals
You agree that no hardware issues with your computer, device or peripherals is covered under this agreement. If any hardware issue is reported it would be your responsibility to get the same rectified at your expense. Fourtech does not provide any express or other warranties for any hardware issues in your computer or peripherals.

1.10 Virus & Data Loss
You agree to indemnify Fourtech for any data loss arising due to presence of virus or malware in your computer. Fourtech experts would make all efforts to remove virus, malware, Trojans, adware and other malafide applications from your computer. However the data loss, theft caused by such software is outside the purview of this agreement and Fourtech would not be responsible for any such occurrences. In case your machine has been corrupted because of malfunctioning of operating system, software applications and or any other reason and needs to be formatted, you agree to indemnify Fourtech against any data loss that may occur in their period. Taking data backup of the machine would be your sole responsibility. Fourtech would not be responsible for any data loss that may occur during such an operation.

1.11 Resolution Time
You agree that the subscription service that you purchase promises to solve your issues within the stipulated time. However some of the issues maybe because of manufacturing defects in your hardware and or software and or your network service provider which prevents speedy resolution of your problem. This may cause delays in resolutions and permanent solution may not be possible for a very long period. Fourtech would make every effort to contact respective manufacturer to seek resolution to pending issues, however the time frame for resolution of these issues is not defined. Fourtech cannot be held responsible if your issue is deemed to occur due to manufacturing defects in your hardware and or software or network service provider.

1.12 Notices from Fourtech.
Fourtech may provide you notice under this Agreement either by written document, email, voice mail or by publishing the information on the Fourtech website.

You may cancel the Services at any time by providing Fourtech with a notice of your intent to cancel your services by sending a mail to . You acknowledge that the cancellation will be effective from the beginning of the next month after you provide notification to Fourtech via the e-mail. Fourtech will provide you with email confirmation of both your request to cancel Services and the actual cancellation of Services. If you do not receive a confirmation of your request to cancel after sending an email or if you do not receive a confirmation of Service cancellation, you must notify Fourtech by sending an email to or contacting Fourtech Customer Care by telephone.

2.1 Money Back Guarantee:
You are entitled to receive 100% of your money back in case we are unable to solve even one your computer / peripherals related issues to your satisfaction, or not solved within the time frame promised to you. For this you would be required to send a mail to stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 3 working days on details of your refund.

2.2 Refund
You will receive refund or partial refund or any credits for any charges already billed to your account in proportion to the amount of time left in your subscription period. The time left in your account would be calculated to the nearest month left in your service period. For example if you have a 1 year subscription and you chose to cancel the subscription in the third month of service you would receive a refund for the nine months left in your service. A minimum of $49 would be deducted from each PC subscription at the time of cancellation. There would be no refunds in case of incident based support if at least one of your issues has been successfully resolved. In case you have used our service and still file a chargeback, your account may become ineligible to receive a refund from us.

Fourtech may modify the terms of this Agreement or the Services, including but not limited to the price, content or nature of the Services, upon notice to you. Your continued use of the Services constitutes your agreement to those modified terms of this Agreement and you acknowledge that Fourtech would not agree to provide the Services without that assent. In the event Fourtech modifies the Agreement or the Services, you may terminate the Services as provided in Section 2, above. Fourtech may terminate this Agreement and any Services at any time upon notice to you, provided that you will be entitled to receive the Services for any period for which you have already paid, or a pro-rata refund at Fourtech`s sole discretion. This Agreement will automatically terminate if you fail to comply with any term. No notice shall be required from Fourtech to effect such termination. Upon any termination of this Agreement (whether by you or Fourtech), you shall immediately discontinue use of the Services.


4.1 Compliance with Laws.
You agree that you shall only use the Services in a manner that complies with all applicable laws in the jurisdictions in which you use the Services, including, but not limited to, applicable restrictions concerning copyright and other intellectual property rights and restrictions. Fourtech may provide you with guidelines regarding compliance with applicable regulation(s); however, you are solely responsible for ensuring that your use of the Services is in compliance with such regulations. You may only use the Services for your own use.

4.2 Fair Use.
You agree that you will NOT use the Services in ways that violate laws, infringe the rights of others, or interfere with the users, services, or equipment of the Services. You agree and represent that you are purchasing the Services and/or the equipment for your own internal use only, and shall not resell, transfer or make a charge for the Services or the equipment without the advance express written permission of Fourtech. You agree that you shall use the service for only the number of devices earmarked for service under this agreement.

Fourtech utilizes the public Internet and third party software and services to provide voice and data services. Accordingly, Fourtech cannot guarantee the security of your voice and data communications. Fourtech is committed to respecting your privacy. If you choose to provide personal information, it will only be used in the context of your relationship with Fourtech. Fourtech will not sell, rent, or lease your personal information to others. Unless required by law, subpoena, court order, warrant or other valid government request, Fourtech will only share the personal information you provide with other Fourtech entities and/or business partners that are acting on Fourtech’s behalf to perform the activities described herein and in accordance with the Fourtech Privacy Policy, located at Such Fourtech entities and/or national or international business partners are subject to Fourtech’s Privacy Policy with respect to the use of this data. Upon the appropriate request of a government agency, law enforcement agency, court or as otherwise required by law, Fourtech may disclose personally identifiable information.

To let you know what new Services are available from time to time, Fourtech may send you and your employees emails describing the latest Services, how to access the Services and changes to the Services. You agree that as a Service subscriber, Fourtech may send you such emails to the addresses you provide. Because these emails are necessary for you to receive the Services, you will receive these emails even if you have opted out of receiving other email from Fourtech. If you do not want to receive these emails, you may cancel the Service at any time as provided in this Agreement.


You agree to hold harmless, indemnify and defend Fourtech, its officers, directors and employees, from and against any losses, damages, fines and expenses (including attorneys’ fees and costs) arising out of or relating to any claim that you have violated any term of this Agreement, including, without limitation, the requirements set forth in Section 4.1 of this Agreement.

This Agreement is personal to you (or the company which you represent), and may not be assigned without Fourtech`s express written consent. If you are agreeing on behalf of a company, you represent that you are authorized to bind the company under this Agreement.


10.1 Dispute Resolution. Purpose. If you have a Dispute (as defined below) with Fourtech that cannot be resolved through an informal dispute resolution with Fourtech, you or Fourtech may elect to arbitrate that Dispute in accordance with the terms of this Dispute Resolution provision rather than litigate the Dispute in court. Arbitration means you will have a fair hearing before a neutral arbitrator instead of in a court by a judge or jury. Definitions. The term “Dispute” means any dispute, claim, or controversy between you and Fourtech regarding any aspect of your relationship with Fourtech, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, or any other intentional tort), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Dispute Resolution provision (with the exception of the enforceability of the class action waiver clause provided in this paragraph). “Dispute” is to be given the broadest possible meaning that will be enforced. As used in this Dispute Resolution provision, “Fourtech” means Fourtech, and its parents, subsidiaries and affiliated companies and each of their respective officers, directors, employees and agents. Restrictions. YOU MUST CONTACT US WITHIN THREE (3) MONTHS OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE, OR YOU WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED UPON SUCH EVENT, FACTS, OR DISPUTE. ALL PARTIES TO THE ARBITRATION MUST BE INDIVIDUALLY NAMED. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION OR CONSOLIDATED BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER SUBSCRIBERS, OR OTHER PERSONS SIMILARLY SITUATED UNLESS THE STATUTE UNDER WHICH YOU ARE SUING PROVIDES OTHERWISE. ALL PARTIES WAIVE ANY CLAIM TO INDIRECT, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR MULTIPLIED DAMAGES ARISING FROM OR OUT OF ANY DISPUTE WITH Fourtech UNLESS THE STATUTE UNDER WHICH THEY ARE SUING PROVIDES OTHERWISE. Location of Arbitration. The arbitration will take place in the City of New York, State of New York.
Payment of Arbitration Fees and Costs. THE PARTY INITIATING THE ARBITRATION WILL ADVANCE ALL ARBITRATION FILING FEES AND ARBITRATOR’S COSTS AND EXPENSES. EACH PARTY IS RESPONSIBLE FOR ALL ADDITIONAL COSTS SUCH PARTY INCURS IN THE ARBITRATION, INCLUDING, BUT NOT LIMITED TO, ATTORNEYS’ OR EXPERT WITNESSES. IF THE ARBITRATION PROCEEDING IS DECIDED IN FAVOR OF THE PARTY INITIATING THE ARBITRATION, THE OTHER PARTY SHALL REIMBURSE THE FEES AND COSTS ADVANCED ONLY UP TO THE EXTENT AWARDABLE IN A JUDICIAL PROCEEDING. IF THE ARBITRATION PROCEEDING IS NOT DETERMINED IN FAVOR OF THE PARTY INITIATING THE ARBITRATION, THE OTHER PARTY SHALL NOT BE REQUIRED TO REIMBURSE THE OTHER FOR ANY OF THE FEES AND COSTS ADVANCED BY Fourtech. IF A PARTY ELECTS TO APPEAL AN AWARD TO A THREE-ARBITRATOR PANEL, THE PREVAILING PARTY IN THE APPEAL SHALL BE ENTITLED TO RECOVER ALL REASONABLE ATTORNEYS’ FEES AND COSTS INCURRED IN THAT APPEAL. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS ARBITRATION PROVISION, Fourtech WILL PAY ALL FEES AND COSTS THAT IT IS REQUIRED BY LAW TO PAY. Severability. If any clause within this Dispute Resolution provision (other than the class action waiver clause identified above) is found to be illegal or unenforceable, that clause will be severed from this Dispute Resolution provision, and the remainder of this Dispute Resolution provision will be given full force and effect. If the class action waiver clause is found to be illegal or unenforceable, the entire Dispute Resolution provision will be unenforceable, and the dispute will be decided by a court. In the event this entire Dispute Resolution provision is determined to be illegal or unenforceable for any reason, or if a claim is brought in a Dispute that is found by a court to be excluded from the scope of this Dispute Resolution provision, you and Fourtech have each agreed to waive, to the fullest extent allowed by law, any trial by jury. Exclusions from Arbitration. YOU AND Fourtech AGREE THAT THE FOLLOWING WILL NOT BE SUBJECT TO ARBITRATION: (1) ANY DISPUTE OVER THE VALIDITY OF ANY PARTY’S INTELLECTUAL PROPERTY RIGHTS; AND (2) ANY DISPUTE RELATED TO OR ARISING FROM ALLEGATIONS ASSOCIATED WITH UNAUTHORIZED USE OR RECEIPT OF A SERVICE. Continuation. This Dispute Resolution provision shall survive the termination of your customer relationship with Fourtech. SPECIAL NOTE REGARDING ARBITRATION FOR CALIFORNIA AND/OR WASHINGTON STATE CUSTOMERS:

10.2 Complete Agreement.
This Agreement shall constitute the complete and exclusive agreement between us, notwithstanding any variance with any purchase order or other written instrument submitted by you, whether formally rejected by Fourtech or not. The acceptance of any purchase order is expressly made conditional on your consent to the terms set forth herein and any additional terms in your purchase order or similar document shall be null and void. The terms and conditions contained in this Agreement may not be modified by you except in a writing duly signed by you and an authorized representative of Fourtech. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable, and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under all circumstances. This Agreement will not be governed by the United Nations Convention of Contracts for the International Sale of Goods, the application of which is hereby expressly excluded. Fourtech is not liable for editorial, pictorial, or typographical errors in this communication.

10.3 Equipment.
You may be required to purchase telecom equipment in order to utilize the Services. Procuring and maintaining that equipment is your sole responsibility. Fourtech may, at your request, facilitate the provision of equipment from a third party supplier or resell certain equipment. While we suggest and resell some equipment brands and facilitate your purchase of some equipment as an accommodation, the original equipment manufacturer and not Fourtech shall be responsible for any equipment defects, if applicable. Fourtech will pass through all original equipment manufacturer warranties for the equipment to you. Fourtech shall have no liability to you of any nature regarding such equipment. Please check the equipment provider’s website for warranty, return rules and other terms and conditions applicable to such third party equipment supplier. Equipment may not be returned to Fourtech for any reason. ALL EQUIPMENT SALES ARE FINAL. Equipment may be returned to the manufacturer solely in the event of a defect which arises within the applicable warranty period, provided you comply with the terms of this Section and the manufacturer’s Return Materials Authorization (“RMA”) policy. Prior to returning the equipment, you must contact Fourtech so that Fourtech may determine whether a defect exists and to receive an RMA number, which is required along with the return. You must ship the equipment to the manufacturer at the address provided by Fourtech in accordance with all RMA procedures. You have 10 days after receipt of an RMA to ship the equipment back to the manufacturer at the address we provide. You must pay all shipping fees. Once the manufacturer has received the equipment, the original equipment manufacturer will deal with the equipment under its applicable warranty policy.

11.1 Power Failure or Disruption.
You acknowledge and understand that the does not function in the event of a power failure or disruption. Should there be an interruption in the power supply, the Service and will not function until power is restored.

11.2 Broadband Service / ISP Outage or Termination / Suspension or Termination by Fourtech.
You acknowledge and understand that service outages or suspension or termination of service by your broadband provider and/or ISP or by Fourtech will prevent ALL Service.

11.3 Other Service Outages.
You acknowledge and understand that if there is a service outage for ANY reason, such outage will prevent ALL Service, including 911 dialing. Such outages may occur for a variety of reasons, including, but not limited to those reasons described elsewhere in this Agreement.

11.4 Force Majeure.
Fourtech is not responsible or liable to you for its failure to perform any of its obligations contributed to by causes or circumstances beyond its reasonable control including, without limitation, Internet outages, communications and cable outages, failure of third party services or products that interface or interact with the Services, labor strikes, lockouts, supply shortages, earthquake, fire, flood, war, act of God, criminal acts (e.g. computer hacking that circumvents reasonable security measures), bankruptcy of merchants or licensees, or any acts of governmental bodies or authorities.

As a convenience and courtesy to you, Fourtech provides access to its Services online which may require you to enter into agreements or receive notices electronically. Accordingly, you acknowledge and agree that by clicking “I Agree” or “I Accept” anywhere on a Fourtech website:

12.1. You agree to conduct electronically the particular transaction into which you thereby enter including, without limitation, entering into this Agreement;

12.2. You have read and understand the electronic copy of electronic contracts, notices and records, including, without limitation, this Agreement, and any policies and any amendments hereto or thereto;

12.3. You agree to, and intend to be bound by, the terms of the particular transaction into which you thereby enter;

12.4. You are capable of printing or storing a copy of electronic records of transactions into which you enter including, without limitation, this Agreement and any amendments hereto; and,

12.5. You agree to receive electronically information about the Services and other electronic records into which you thereby enter including, without limitation, this Agreement.

This Agreement will be governed by and construed in accordance with the laws of the State of New York without regard to conflicts-of-laws principles. By using the Services, you hereby agree that the exclusive jurisdiction for any and all disputes regarding these Terms shall lie in the federal, state, and local courts of New York, New York.
Rev 1.0, May 2011

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